{"id":7472,"date":"2023-03-24T14:21:42","date_gmt":"2023-03-24T14:21:42","guid":{"rendered":"https:\/\/flexiqgames.com\/politique-de-retour\/"},"modified":"2025-04-28T12:33:37","modified_gmt":"2025-04-28T12:33:37","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/flexiqgames.com\/fr\/politique-de-retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"
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POLITIQUE DE RETOUR<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vous \u00eates un client-consommateur et vous souhaitez retourner les produits que vous avez achet\u00e9s ? C\u2019est possible ! Quelle que soit la raison, vous avez le droit d’annuler votre commande jusqu’\u00e0 14 jours apr\u00e8s r\u00e9ception, sans donner de raison. Dans ce cas, vous serez rembours\u00e9 du montant total de la commande, y compris les frais d’exp\u00e9dition.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vous devez nous faire parvenir votre avis d’annulation dans un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception du produit. Ensuite, vous disposez de 14 jours pour retourner l’article achet\u00e9. Le produit doit \u00eatre renvoy\u00e9 avec tous les accessoires fournis, et dans la mesure du possible, dans son \u00e9tat d’origine ainsi que dans son emballage d’origine \u00e0 l’adresse de FlexiQ.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Frais \u00e0 votre charge ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Seuls les frais de retour de votre domicile \u00e0 FlexiQ sont \u00e0 votre charge. Ces frais d\u00e9pendent en partie du service de messagerie que vous avez choisi.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Comment notifier ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pour exercer ce droit, vous pouvez nous contacter \u00e0 l’adresse info@flexiqgames.com, ou vous avez \u00e9galement la possibilit\u00e9 de faire une autre d\u00e9claration claire dans laquelle vous exprimez votre intention de r\u00e9silier le contrat. Vous pouvez utiliser le formulaire ci-dessous \u00e0 cet effet. Dans ce cas, nous vous rembourserons le montant total de la commande dans un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre notification de retour, \u00e0 condition que le produit ait \u00e9t\u00e9 re\u00e7u en bon \u00e9tat.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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J'ai fourni une adresse de livraison incorrecte !<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vous avez par m\u00e9garde fourni une adresse de livraison incorrecte ? Veuillez nous contacter imm\u00e9diatement. Nous ferons de notre mieux pour ajuster la commande en cons\u00e9quence. Pour plus de d\u00e9tails sur votre droit de r\u00e9tractation, veuillez consulter l’article 8 des conditions g\u00e9n\u00e9rales<\/a>.<\/p>

Vous pouvez t\u00e9l\u00e9charger le formulaire de r\u00e9tractation ici<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Politique de livraison<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nous sommes en mesure de livrer dans les pays suivants : Belgique, Luxembourg, Allemagne, France et Pays-Bas. Nous mettons tout en \u0153uvre pour exp\u00e9dier votre commande avec le plus grand soin et dans les d\u00e9lais les plus courts possibles. Les commandes pass\u00e9es les jours ouvrables avant 16h30 seront exp\u00e9di\u00e9es d\u00e8s le jour ouvrable suivant. La livraison est g\u00e9n\u00e9ralement effectu\u00e9e le jour ouvrable suivant, entre 9h00 et 18h00. Veuillez noter que les prix des produits indiqu\u00e9s n’incluent pas les frais d’exp\u00e9dition. Les frais d’exp\u00e9dition s’\u00e9l\u00e8vent \u00e0 4,99 \u20ac pour toutes les livraisons en Belgique jusqu’\u00e0 40,00 \u20ac TTC et \u00e0 8,99 \u20ac pour toutes les livraisons en Allemagne jusqu’\u00e0 50,00 \u20ac TTC et \u00e0 9,99 \u20ac pour toutes les livraisons en France jusqu’\u00e0 50,00 \u20ac TTC et \u00e0 6,99 \u20ac pour toutes les livraisons aux Pays-Bas et au Luxembourg jusqu’\u00e0 40,00 \u20ac TTC. La livraison devient gratuite \u00e0 partir d’un montant total de commande de 40,00 \u20ac <\/span>ou 50,00 \u20ac TTC (<\/span>varie selon les pays). Les livraisons sont assur\u00e9es par le service de livraison de bpost ou par une autre entreprise de messagerie d\u00e9sign\u00e9e.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>","protected":false},"excerpt":{"rendered":"

POLITIQUE DE RETOUR Vous \u00eates un client-consommateur et vous souhaitez retourner les produits que vous avez achet\u00e9s ? C\u2019est possible ! Quelle que soit la raison, vous avez le droit d’annuler votre commande jusqu’\u00e0 14 jours apr\u00e8s r\u00e9ception, sans donner de raison. Dans ce cas, vous serez rembours\u00e9 du montant total de la commande, y […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"iawp_total_views":27,"footnotes":""},"class_list":["post-7472","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPolitique de retour - 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